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Return and Refund Policy

Last updated: October 12, 2026

Thank you for shopping with rosalindbakeryllc. We want every customer to have a clear and reliable shopping experience. This Return and Refund Policy explains our rules for returns, refunds, damaged products, cancellations, and delivery-related issues.

1. Return Period

You may request a return within 30 calendar days after the date your order is delivered, unless a product page states a different return condition or the item is excluded under this policy.

To qualify for a return, the product must generally:

• Be unused and in its original condition;
• Be returned with its original packaging, labels, accessories, and included materials, where applicable;
• Not be damaged, altered, installed, washed, or modified after delivery;
• Be accompanied by the order number or other reasonable proof of purchase.

We may request photographs or additional information before approving a return.

2. Free Returns

We provide free returns for eligible products purchased through rosalindbakeryllc.com.

If your return request is approved, we will provide return instructions and, where applicable, a prepaid return shipping label. Customers should contact us before sending any product back.

Return packages sent without prior authorization may not be eligible for reimbursement or processing.

3. Food, Perishable, and Temperature-Sensitive Products

For health, safety, and hygiene reasons, food products, baked goods, perishable products, opened consumable products, and temperature-sensitive items may not be returnable after delivery.

However, if a food or consumable product arrives damaged, spoiled, defective, contaminated, incorrect, incomplete, or materially different from its description, please contact us promptly. We may provide a replacement, refund, store credit, or another appropriate solution.

Any product-specific return restrictions will be displayed on the relevant product page or communicated before purchase.

4. How to Request a Return or Refund

To request a return, refund, replacement, or order review, contact us at:

evaldorcand@outlook.com

Please include:

• Your name;
• Order number;
• Product name;
• Reason for the request;
• Photographs of the product and packaging, when applicable;
• A description of the issue.

Please do not return an item until we provide return instructions. The return address may vary depending on the product and fulfillment location.

5. Damaged, Incorrect, or Defective Orders

Please inspect your order as soon as it arrives. Contact us promptly if:

• The product arrived damaged;
• The package was opened or damaged during transit;
• You received the wrong product;
• A product is missing from your order;
• A product is defective or unusable;
• A food product arrived spoiled or otherwise unsafe;
• The order does not materially match the product description.

To help us resolve the issue efficiently, please retain the original packaging and provide clear photographs where possible.

Depending on the circumstances, we may offer a replacement, refund, store credit, or other remedy permitted by applicable law.

6. Refund Review and Approval

After we receive and review a returned product, or after we assess a reported delivery or product issue, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method. Refunds are generally processed within 3 to 7 business days after approval.

After we issue the refund, your bank, card issuer, or payment provider may require additional time before the funds appear in your account. Processing times may vary by provider and location.

7. Refund Amount

For an approved return, we will refund the eligible amount paid for the returned product.

Where the issue is caused by our error, such as a damaged, defective, incorrect, or materially misdescribed product, we will also provide an appropriate resolution for the related shipping costs, where applicable.

Any applicable taxes included in the original transaction will be handled in accordance with applicable law and payment-provider requirements.

8. Taxes and Duties

We aim to ensure that customers are not required to pay unexpected taxes, duties, or similar charges after checkout for supported delivery destinations.

Where applicable, taxes or other mandatory charges will be shown during checkout and included in the order total, or handled by us in accordance with applicable law and the shipping method selected.

Customers should not be asked to pay additional charges that were not disclosed at checkout, except where such charges are imposed by a carrier, customs authority, payment provider, or law and cannot legally be prepaid or collected by us.

For international orders, customs rules may vary by destination. Customers should review the order total and delivery information shown at checkout before completing a purchase.

9. Free Shipping on Orders Over $30

Orders with an eligible merchandise subtotal greater than US $30 qualify for free standard shipping, unless otherwise stated on the product page or at checkout.

The free-shipping threshold is calculated using the eligible product subtotal after applicable discounts and before any separately listed charges, unless the checkout page states otherwise.

Free shipping may not apply to expedited shipping, oversized products, restricted destinations, special handling, or products with separate delivery terms.

10. Exchanges and Replacements

When an eligible replacement product is available, we may offer an exchange or replacement for a damaged, defective, incorrect, or materially misdescribed item.

If the requested replacement is unavailable, we may offer a refund, store credit, or another legally appropriate remedy.

11. Order Cancellations

You may contact us at evaldorcand@outlook.com to request cancellation before your order enters fulfillment or is shipped.

Cancellation requests are not guaranteed after an order has been processed, prepared, or handed to the carrier. If the order has already shipped, you may request a return or refund in accordance with this policy.

For made-to-order, customized, perishable, or time-sensitive products, cancellation may not be available after preparation has begun.

12. Returned or Undeliverable Packages

Customers are responsible for providing accurate and complete delivery information at checkout.

If a package is returned because of an incorrect address, refused delivery, failure to collect the package, or failure to receive the shipment, please contact us. We will review the circumstances and determine whether a refund, reshipment, or other solution is available.

Any refund may be adjusted for costs that cannot be recovered, where permitted by applicable law.

13. Promotional Orders

If a returned item was purchased with a discount, coupon, bundle offer, or other promotion, the refund may be calculated based on the actual discounted amount paid for that item.

If a partial return causes the original order to no longer qualify for a promotion or free-shipping offer, the refund may be adjusted according to the terms displayed at the time of purchase.

14. Consumer Rights

This policy does not exclude or limit any consumer rights, statutory warranties, legal guarantees, or remedies that cannot legally be excluded or limited.

Customers in the United States and the United Kingdom may have additional rights under applicable federal, state, national, or local consumer protection laws. Where a mandatory legal right conflicts with this policy, the mandatory legal right will apply.

15. Contact Us

For questions about returns, refunds, replacements, damaged orders, cancellations, or delivery issues, please contact:

Store name: rosalindbakeryllc
Website: rosalindbakeryllc.com
Email: evaldorcand@outlook.com