Shipping Policy

Last Updated: October 12, 2026

1. Order Processing Time

At Rosalind Bakery LLC, we aim to prepare and dispatch orders as efficiently as possible.

Our standard order processing time is 2–3 business days after an order has been successfully placed and payment has been confirmed.

Processing time covers order verification, preparation, packaging, and handover to the shipping carrier. Business days exclude weekends and public holidays unless otherwise stated.

During periods of unusually high order volume or circumstances beyond our reasonable control, processing may take longer. If a significant delay affects your order, please contact our customer service team for assistance.

2. Estimated Delivery Time

After an order has been dispatched, the estimated delivery time is 20–45 days.

Delivery times are estimates rather than guaranteed arrival dates. Actual transit times may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, and other transportation-related circumstances.

International shipments may require additional time for customs clearance or local delivery arrangements.

The estimated delivery period begins after the order has been processed and handed over to the shipping carrier. Total time from purchase to arrival therefore includes both processing time and transit time.

3. Shipping Fees and Free Shipping

Shipping charges are calculated according to the applicable order conditions and displayed during checkout.

Orders totaling more than US$30 qualify for free standard shipping.

Orders totaling US$30 or less may be subject to a shipping fee, which will be shown before the customer completes payment.

Unless expressly stated otherwise, the order value used to determine free shipping is the merchandise subtotal before applicable taxes and after discounts. Shipping eligibility may be affected by the items purchased, delivery destination, or other conditions disclosed at checkout.

Please review the final order summary before placing your order to confirm whether shipping charges apply.

4. Tracking Information

Tracking information is available through our customer service team.

To request the tracking number for your shipment, email us at:

evaldorcand@outlook.com

Please include your order number and the email address used to place the order so that we can locate the relevant shipment.

Once tracking information is available from the carrier, we will provide the applicable tracking details. Tracking updates may not appear immediately after dispatch because carriers sometimes need additional time to scan and register a package.

The frequency and accuracy of tracking updates depend on the shipping carrier and the destination's local delivery network.

5. Lost, Missing, or Delayed Packages

If your package appears to be lost, has not arrived within the expected delivery period, or shows an unusual tracking status, please contact us at evaldorcand@outlook.com.

When contacting us, please provide your order number and any available tracking information. We will review the shipment status and, where appropriate, work with the shipping carrier to investigate.

If a shipment is confirmed to be lost, we will arrange a replacement shipment at no additional shipping charge, subject to verification and applicable law. If a replacement cannot reasonably be provided, we will work with you to determine an appropriate resolution, including a refund where required or appropriate under our policies and applicable law.

We encourage customers to contact us promptly when a delivery issue occurs so that we can investigate without unnecessary delay.

6. Customs Duties and Import Taxes

Customers will not be required to pay additional customs duties or import taxes upon delivery for orders covered by our stated shipping arrangement.

Where applicable, we will arrange the shipping terms and associated charges so that these costs are not collected from the customer at the time of delivery.

If you are asked by a carrier or customs authority to pay an unexpected charge relating to your order, please contact us at evaldorcand@outlook.com before making payment, where reasonably possible. Include your order number and details of the requested charge so that we can review the situation.

This policy reflects our intended customer-facing shipping arrangement and applies only to destinations and shipping services for which we can support those terms. Applicable legal requirements and any specific conditions disclosed at checkout will govern where they cannot be waived.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you discover an address error, please contact us as soon as possible at evaldorcand@outlook.com. We will make reasonable efforts to update the address if the order has not yet been dispatched.

Once a package has been handed over to the carrier, changes to the delivery address may not be possible or may depend on the carrier's available services.

An incorrect or incomplete address may result in delivery delays, a returned package, or other shipping complications. We will review these situations individually and handle them in accordance with applicable law and the circumstances of the order.

8. Delivery Attempts and Carrier Delays

Delivery arrangements, delivery attempts, and package handling are determined in part by the shipping carrier serving your destination.

Delays may occur due to customs inspections, transportation disruptions, severe weather, peak-season demand, incomplete delivery details, or other events affecting the carrier's operations.

If your tracking information indicates a delivery problem, please contact us so that we can help review the available information.

We will make reasonable efforts to assist with delivery issues, but we cannot guarantee a specific arrival date unless an explicit delivery guarantee has been provided for the relevant order.

Nothing in this section limits any consumer rights or remedies that apply under mandatory law.

9. Order Changes and Shipping Cancellations

If you need to change or cancel an order, please contact us as soon as possible at evaldorcand@outlook.com.

We will attempt to accommodate requests received before the order has entered dispatch, but changes and cancellations cannot be guaranteed once processing or shipment has progressed.

If an order has already been shipped, cancellation or return requests will be handled under our applicable Terms of Service, Refund Policy, and mandatory consumer protection requirements.

10. Contact Information

If you have questions about shipping fees, delivery estimates, tracking numbers, missing packages, or any other delivery matter, please contact us.

Store Name: rosalindbakeryllc

Customer Service Email: evaldorcand@outlook.com

Website: https://rosalindbakeryllc.com

Please include your order number and a brief description of the issue to help us assist you more efficiently.

Thank you for shopping with rosalindbakeryllc. We appreciate your patience and the opportunity to help ensure your order reaches you successfully.